A Legal Intake Specialist That Works Around the Clock—So You Don't Have To

Streamlined claims processing, faster response to policy inquiries, and more efficient customer support.

We help insurance providers reduce claims processing time and operational costs using state-of-the-art AI customer service and 360° claims automation solutions.

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EMMA, 1 of 100,000 charming intake specialists can handle even the worst German-American accent

Reduce claims processing time by up to 60%

Always-on support for customer inquiries

Full integration with existing tools

Compliant and secure

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CCPA

GDPR

SOC 2

HiPAA

Our customers are part of these leading organizations

What are Falcon’s AI Agents?

Falcon’s Intelligent AI Agents are advanced, AI-powered customer service systems designed specifically for insurance providers. Acting like a dedicated insurance specialist, they automate key interactions such as policy inquiries, claims processing, and customer support, delivering faster, more efficient service.

They handle common customer questions 24/7, automate claims processing by seamlessly integrating with your existing systems, and leverage machine learning to detect potential fraud. With built-in CRM integration, your Agents automatically update customer data in real-time, ensuring accurate and up-to-date information for managers.

Falcon’s agents are fully customizable to match the specific workflows of various insurance products and scale as your business grows, allowing you to reduce claims processing time by up to 60% and improve operational efficiency.

Are You Experiencing Any Of This?

Long Claim Processing Times Hurt Customer Satisfaction

Long claim processing times lead to poor customer satisfaction and churn. When claims take weeks to process, customers become frustrated, leading to negative reviews, a damaged reputation, and ultimately, client loss. Insurance providers struggling with slow processes risk losing clients to competitors who offer faster claim resolutions.

Manual Processes Inflate Operational Costs

High operational costs due to manual processes. Manual tasks like claims management, data entry, and customer support drive up operational costs and drain resources. Companies that still rely on human staff for routine tasks are often overwhelmed by increasing workloads, resulting in inefficiencies and higher expenditures.

Staying Ahead of InsureTech Competitors

Competition from fast-moving InsureTech companies. InsureTech firms, armed with cutting-edge technology, are reshaping the insurance industry. Traditional companies that don’t embrace similar automation risk being outperformed, losing market share to digital-first insurers who can offer faster, more responsive services.

Delayed Support Impacts Customer Retention

Low customer retention rates due to delayed support. Slow customer service and delayed responses to inquiries can result in customers losing confidence and seeking other providers. Poor retention not only affects revenues but also forces companies to constantly invest in acquiring new customers, which is far more costly than retaining existing ones.

Scaling Customer Support Without Breaking the Bank

Inability to scale customer support and claims processing without drastically increasing staff. As insurance companies grow, the demand for customer service and claims handling increases. Scaling these operations traditionally requires hiring more staff, which can become expensive and inefficient.

Secure and Compliant Operations

Data breaches and compliance risks pose significant financial and reputational damage. The insurance industry manages sensitive personal data, making it a prime target for data breaches. Any breach can result in huge fines, legal consequences, and loss of trust.

4 Reasons Why You Should Run Your Insurance Company With Us

Boost Efficiency with up to 60% Faster Claims Processing

Automate claims processing to significantly reduce time spent on each case.

Handle up to 5x the volume of claims with the same number of staff, freeing resources for higher-value tasks.

Speed up response times, improving customer satisfaction and retention.

Cut Operational Costs by up to 30%

Eliminate manual processes that slow down your operations and inflate costs.

AI-powered automation reduces the need for additional staffing, allowing your company to scale without breaking the bank.

Reinvest savings into customer service, innovation, and growth strategies.

Reduce Stress and Burnout Among Employees

AI takes on repetitive tasks like claims handling and customer inquiries, reducing the burden on your team.

Managers gain more control over operations, allowing them to focus on strategic initiatives.

Improved workflows lead to a more balanced workload, resulting in happier and more productive employees.

Improve Customer Retention with Seamless Support

Provide 24/7 customer support with AI-driven systems, ensuring no inquiry goes unanswered.

Faster, more efficient processes result in higher customer satisfaction and loyalty.

Reduced wait times and personalized service help keep customers engaged and more likely to renew policies.

Your Vision, Within Reach Due To 360° Features

24/7 AI-Powered Customer Support

Enhanced Claims Processing integrated with existing systems

Smart Fraud Detection using machine learning

CRM Integration for seamless data entry and real-time updates

Multilingual Capabilities for global customer bases

Intelligent Upsell Opportunities based on customer profiles

CRM Integration for seamless data entry and real-time updates

Multilingual Capabilities for global customer bases

Intelligent Upsell Opportunities based on customer profiles

Interested in transforming your call center and making your insurance company future-ready?

The Main Questions You May Have Before A Demo With Us Have Already Been Answered

1. How does Falcon’s AI improve claims processing efficiency?

Falcon’s AI streamlines claims processing by automating tasks like document verification, data extraction, and initial assessments. This reduces claims processing time by up to 60%, allowing claims to be handled more efficiently and accurately. Our AI also flags potential fraud, reducing manual checks and speeding up the overall process.

2. Can Falcon’s AI integrate with our existing claims management system?

Yes, Falcon’s AI is designed to seamlessly integrate with your existing claims management systems (CMS) and CRM platforms. Our AI can access customer data, update records in real time, and fit into your current workflows, so you can implement Falcon’s solution without overhauling your infrastructure.

3. How secure is Falcon’s AI in handling sensitive customer data?

Falcon’s AI is built with the highest security standards, compliant with GDPR and HIPAA regulations. We use advanced encryption to ensure all data is protected during processing and storage, guaranteeing that your customer’s personal information is always secure.

4. Can Falcon’s AI reduce our operational costs?

Yes, Falcon’s AI reduces operational costs by automating repetitive tasks such as claims assessments, customer inquiries, and policy renewals. By eliminating these manual processes, Falcon’s AI can cut operational expenses by up to 30%, while also increasing productivity and accuracy.

5. How quickly can we expect to see results after implementing Falcon’s AI?

Most organizations begin to see improvements in 3 to 6 months. Falcon’s AI immediately enhances efficiency through faster claims processing and quicker customer service responses. Full ROI is typically realized within a year as the system optimizes operations, reduces costs, and improves customer satisfaction.

6. Will Falcon’s AI replace my staff?

No, Falcon’s AI is designed to work alongside your staff, automating routine tasks and freeing your team to focus on more strategic, complex issues. Your employees will have more time to manage high-value activities like customer relationship management and fraud investigation, improving overall operational effectiveness.

7. How does Falcon’s AI help detect fraud in claims processing?

Falcon’s AI uses machine learning algorithms to detect anomalies in claims data, identifying potential fraud early in the process. It can flag suspicious activity, reducing the number of fraudulent claims that go unnoticed, and saving your company millions in fraudulent payouts.

8. What customer support tasks can Falcon’s AI handle?

Falcon’s AI is capable of handling a wide range of customer support tasks, including answering policy-related questions, guiding customers through the claims submission process, updating customers on claim status, and recommending additional services or products. Our AI can handle these inquiries 24/7, ensuring timely responses to all customer requests.

9. Does Falcon’s AI support multiple languages?

Yes, Falcon’s AI is equipped with multilingual capabilities, making it suitable for global insurance providers. It can handle customer inquiries in multiple languages, offering seamless support to international clients and improving satisfaction across diverse customer bases.

10. How does Falcon’s AI improve customer retention?

Falcon’s AI improves customer retention by providing faster, more personalized support, reducing wait times, and offering 24/7 availability. Customers who experience quick and effective service are more likely to stay with their provider, leading to increased retention and loyalty.

11. How can Falcon’s AI assist with upselling and cross-selling?

Falcon’s AI analyzes customer data and behavior to identify opportunities for upselling and cross-selling additional insurance products. By offering personalized recommendations based on a customer’s existing policy or profile, Falcon’s AI increases the likelihood of policyholders purchasing additional services, boosting overall revenue.

13. Can Falcon’s AI be customized for different insurance products?

Yes, Falcon’s AI is highly customizable to meet the specific needs of your company. Whether you’re managing health, auto, home, or life insurance, Falcon’s AI can be tailored to the workflows of each insurance product, optimizing claims handling, customer service, and more.

14. What kind of ongoing support does Falcon provide after AI implementation?

Falcon offers technical support after implementation. Our team provides system monitoring, regular updates, and AI model enhancements to ensure optimal performance. We also provide training and troubleshooting support to make sure your team maximizes the benefits of Falcon’s AI.